Privacy Policy

Grand Vista Pools
Effective Date: Jan 1st 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
Grand Vista Pools (“we,” “us,” or “our”) does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

Personal Information:

  • Name, email address, phone number, physical address
  • Payment information when you make a purchase or request a quote
  • Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information:

  • IP address, browser type, device information
  • Website usage patterns and analytics
  • Cookies and similar technologies

Customer Communication:

  • Records of inquiries and service requests
  • Appointment details and preferences
  • Service history and feedback

2. How We Use Your Information

  • Providing and improving our services
  • Processing transactions and payments
  • Communicating about inquiries, appointments, estimates, and service updates
  • Enhancing website functionality and user experience
  • Ensuring security and fraud prevention
  • Maintaining records of communication preferences and consent

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent:

  • Messages are sent only to users who have explicitly opted in
  • Timestamped opt-in records are maintained
  • We comply with TCPA and applicable laws

Opt-Out Instructions:

  • Reply “STOP” at any time to cancel SMS notifications
  • You will receive a confirmation message
  • No further messages unless you re-opt in

Message Frequency & Content:

  • Typically 1–4 messages per inquiry
  • Messages are service-related only
  • No promotional messages without consent

Help & Support:

Carrier Information:

  • Message and data rates may apply
  • Carriers are not liable for delays
  • Supported by major U.S. carriers

SMS Data Protection Statement
No mobile information will be shared with third parties or affiliates for marketing purposes. Information may be shared with subcontractors only for service delivery. SMS opt-in data and consent will not be shared.

3A. Age Restriction
Our services are intended only for individuals 18 years or older. By opting in, you confirm you meet this requirement.

4. Information Sharing & Disclosure

  • We do not sell, rent, or trade personal information
  • Service providers assisting with operations
  • Legal compliance when required
  • Business transfers if applicable

All categories exclude SMS opt-in data and consent, which will not be shared with third parties.

5. Data Security

  • Encryption of sensitive data
  • Secure access controls
  • Regular security updates
  • Employee data protection training

While we strive to protect your data, no system is 100% secure.

6. Cookies & Tracking Technologies

  • Analyze site traffic
  • Remember user preferences
  • Improve website performance
  • Measure service effectiveness

You can manage cookies through your browser settings.

7. Your Rights & Choices

  • Access, update, or delete your data
  • Opt out of marketing emails
  • Reply “STOP” to opt out of SMS
  • Withdraw consent anytime

To exercise your rights, contact us below.

8. Third-Party Links
We are not responsible for third-party privacy practices. This policy applies only to our website.

9. Changes to This Privacy Policy
We may update this policy periodically. The latest version will always be available on our website.

10. Contact Us